If you get error with message ‘Sorry, a mysql user with the name username already exists.’ when restore a backup account using /script/restorepkg, follow this instruction ;

Enter SSH using root and delete all username match.

mysql

After you enter mysql console use this command, replace username with your username.

DROP USER 'username'@'localhost';
DROP USER 'username_prefix'@'localhost';

edit file /var/cpanel/databases/users.db using your favorit text editor.

nano /var/cpanel/databases/users.db

delete all content with username.

Done!.

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